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RELIABLE OPERATION
through continuous monitoring of third-party and legacy systems.
REDUCED DOWNTIME
via smart system backups ensure maximum system availability.
COST SAVINGS
through more efficient resource allocation and reduced need for specialized training.
INTERNAL TEAM BENEFITS
by allowing staff to focus on newer technologies, driving innovation and efficiency.
END USER SATISFACTION
from better system availability and an optimised user experience.
Keeping mission critical IT systems running in an always on 24*7 modern world is an increasingly risky, undervalued and stressful challenge for hard pressed IT departments.
The sheer range of technologies required to deliver systems, particularly legacy systems, coupled with the bewildering number of software versions is enough to give any IT manager sleepless nights.
Systems developed for an increasingly outdated 9 to 5 business model present significant support challenges to deliver in a modern “always on world”
IT managers are under increasing stress over staff retention when the loss of one staff member can mean the loss of an essential technology expertise from the team.
Recruitment is becoming increasingly difficult with new staff reluctance to learn “old” technology
Without additional support, hardworking companies are at risk of legacy systems failing to deliver on customer needs.
Introducing Yarra Software Support Services
for applications, databases and operating systems
Application Level
With a strong background in coding we can confidently support your application layer code.Whether it's JavaScript, .NET core, Blazor, Vue, React or even low level tcp/ip code we can help.
Database Level
Our proactive support will keep your database up and running and ensure it is optimally configured.
O/S
Creating software forWindows and Unix based O/S has provided us with over 20 years experience with these operating systems. This includes user maintenance, security, networking and configuration. And we also deploy software to Virtual, Cloud and Container based environments.
Modern
Yarra continue to update and expand our technology portfolio. These include all the greats such as Microsoft, Oracle and even Cache.
Legacy
We know that for various reasons legacy system must stay in place until alternatives are found. But this can consume considerable resource and attention.We already support a number of legacy systems in older technologies e.g.MUMPS.
Embrace 3rd party software support.
A TRUSTED PARTNER GETS YOU TO YOUR DESTINATION QUICKER.
INTEGRATED
all our support processes are fully ITIL compliant and all our calls are logged in our Service Desk software.
OUR STAFF
our staff are trained, mentored, proactive and professional.
ACCOUNTABILITY
a customised SLA ensures maximum uptime and accountability.
CONTINUOUS REVIEWS
all issues are continuously reviewed, with necessary escalation, to resolution.
3 step proven plan
1. Book a Discovery Session
Let's talk about your support needs.
2. Create a SLA
Get peace of mind and accountability with a agreed SLA.
3. Relax
Relax in the knowledge that we've got your back.
“As primary care lead for our photo-triage project I have found working with Yarra to develop our SmartDerm app an excellent experience. Michael and his team have have been so helpful during every step of the process, professional and very quick to adapt to any of our suggested changes. I would like to thank them for their help in implementing a very worthwhile project.”
Dr John Diamond, GP (Magherafelt)
“As one of the primary care representatives involved in the design and implementation of the photo-triage project, I would like to commend Michael and the team at Yarra for their hard work in helping us turn our vision into reality! As someone who has limited experience in IT, they made the process easy for our team. Michael listened to our requirements and was available throughout the project implementation and rollout with continued support . We look forward to working with Michael and his team again.”
Dr Siobhan McEntee, GP (Glengormley)
A TRUSTED PARTNER GETS YOU TO YOUR DESTINATION QUICKER.
We understand the challenges you face as IT managers in a modern organisation and we've made it our mission to create a support service that integrates seamlessly with your organisation. Our aim is simple. To ensure your systems are running when they should be, running as efficiently as possible with any issues prioritised and resolved all under an agreed SLA. Yarra are over 20 years in business with a proven track record of successfully resolving thousands of issues. After a number of years supporting our own products, we expanded our support operations to include third party and legacy system support. Core to our support operations are:● Log all calls. ● Always let the customer know what is happening.● Take a proactive approach.● Provide a clear path of escalation. As a software house, our support team don't just handle calls and follow scripts, they are well versed in a collaborative approach to problem solving, often connecting with our development team to run down the root cause of any issues.
Book a meeting to discuss your support needs.
Key facts
YEARS WORKING WITH NHS TRUSTS, TRANSLINK, ENERGIA AND BSO ITS.
SUPPORT CALLS ANSWERED AND RESOLVED
WE ARE BOTH MICROSOFT AND ORACLE PARTNERS
UNIX, WINDOWS, VIRTUAL OR CONTAINER ENVIIRONMENTS ALL SUPPORTED.
MOBILE OR DESKTOP CLIENTS
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